Worldwide OfficesCurrent Job Openings
Job Summary
Under the direction of the Global Service Desk Manager, responsibilities will include providing direct support to end-users on hardware, software and network-related issues. Troubleshoot with end users to determine issues, classify levels of priority and engage appropriate technicians for resolution. Document issues through trouble tickets, follow-up with end users through and after resolution to ensure customer satisfaction.
Job Duties & Responsibilities
- Effectively communicate with customers via telephone, email, and in-person under varying ranges of environmental and cultural circumstances.
- Create, maintain and close trouble tickets using designated software and procedures.
- Coordinate with appropriate departments, engineers and other team members to resolve more advanced issues while maintaining communication with customers.
- Facilitate annual 'end of life cycle' replacement procedures.
- Coordinate with vendors and schedule visits for equipment maintenance and repair.
- Assist team members on projects requiring multiple inputs and/or manual labor.
- Support the down range IT departments as required.
- Perform other duties as assigned by Management.
Knowledge & Skills
- Obtain and/or maintain a Security Clearance as a condition of continued employment; active Secret Security Clearance is preferred.
- Valid driver's license
- Advanced understanding of commonly used hardware, software and network theory.
- Experienced in operating system deployment through network.
- Knowledgeable or certified in automated help desk managements systems.
- Knowledgeable or certified in Microsoft Office applications.
- Excellent telephone etiquette, data entry, and communication.
- Ability to work independently as well as within a team.
- Adaptability to rapidly changing technical environments.
Experience & Education
- Minimum one (1) year of experience in IT Customer Support environment or customer service related field.
- Minimum one (1) technical related certification (e.g. CompTIA A+, Security+ and/or Network+) Physical Requirements/Working Environment
- Must be able to:
- Work in a normal office environment with controlled temperature and lighting conditions.
- Walk or stand on level and/or inclined surfaces up to three (3) hours per day and sit for up to five (5) hours per day.
- Routinely climb / descend stairs. o Routinely grasp or handle objects, use finger dexterity, bend elbows / knees, and reach above / below shoulders.
- Lift up to 30 pounds.
- Travel Travel to and between
- CONUS locations as requested is required.
Location
- onsite in Melbourne, FL.
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. This position is offering a salary range of up to $20.43 per hour depending on experience, seniority, geographic locations, and other factors permitted by law. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
EOE/F/M/D/V
Job Summary
Under the direction of the Global Service Desk Manager, responsibilities will include providing direct support to end-users on hardware, software and network-related issues. Troubleshoot with end users to determine issues, classify levels of priority and engage appropriate technicians for resolution. Document issues through trouble tickets, follow-up with end users through and after resolution to ensure customer satisfaction.
Job Duties & Responsibilities
- Effectively communicate with customers via telephone, email, and in-person under varying ranges of environmental and cultural circumstances.
- Create, maintain and close trouble tickets using designated software and procedures.
- Coordinate with appropriate departments, engineers and other team members to resolve more advanced issues while maintaining communication with customers.
- Facilitate annual 'end of life cycle' replacement procedures.
- Coordinate with vendors and schedule visits for equipment maintenance and repair.
- Assist team members on projects requiring multiple inputs and/or manual labor.
- Support the down range IT departments as required.
- Perform other duties as assigned by Management.
Knowledge & Skills
- Obtain and/or maintain a Security Clearance as a condition of continued employment; active Secret Security Clearance is preferred.
- Valid driver's license
- Advanced understanding of commonly used hardware, software and network theory.
- Experienced in operating system deployment through network.
- Knowledgeable or certified in automated help desk managements systems.
- Knowledgeable or certified in Microsoft Office applications.
- Excellent telephone etiquette, data entry, and communication.
- Ability to work independently as well as within a team.
- Adaptability to rapidly changing technical environments.
- Must be able to carry/move objects weighing up to 50 lbs.
- Must be able to carry equipment up multiple flights of stairs.
Experience & Education
- Minimum one (1) year of experience in IT Customer Support environment or customer service related field.
- Minimum one (1) technical related certification (e.g. CompTIA A+, Security+ and/or Network+) Physical Requirements/Working Environment
- Must be able to:
- Work in a normal office environment with controlled temperature and lighting conditions.
- Walk or stand on level and/or inclined surfaces up to three (3) hours per day and sit for up to five (5) hours per day.
- Routinely climb / descend stairs. o Routinely grasp or handle objects, use finger dexterity, bend elbows / knees, and reach above / below shoulders.
- Lift up to 30 pounds.
- Travel Travel to and between
- CONUS locations as requested is required.
Location
- Some remote work (This position is 3-5 days a week onsite in Melbourne, FL. Remote work may be allowed 0-2 days a week).
We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. This position is offering a salary range of up to $20.43 per hour depending on experience, seniority, geographic locations, and other factors permitted by law. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
EOE/F/M/D/V