Job Summary: The Infrastructure Support Administrator must display strong teamwork with the ability to work independently and actively participate on integrated teams. Primary responsibilities include Tiers 1 and 2 technical support for external and internal customers and provide workstation and server administration for the organization's Microsoft 2012R2/ 2016/ 2019/ and Windows 10/11 environment. In this role you will oversee and monitor host, storage and virtual machine performance, and take steps to resolve issues. |
Job Duties: |
- Provide helpdesk support including receiving calls, opening, logging and resolving tickets.
- Provide user support for desktop infrastructure
- Monitor Data Center Architecture; investigate and resolve issues observed.
- Work with Data Center Engineering team to resolve issues and escalate as needed.
- Provides user account administration-i.e. account creation and management and password resets on active directory
- Provides user level support for domain resources, i.ie. workstations, laptops, thin/zero clients, printers, Cisco VoIP phones, Virtual Systems, Microsoft applications, and third-party applications
- Isolates and resolves hardware and software problems involving the applications, the operating system, the hardware, the communications infra, or any combination thereof.
- Install and configure operating systems and software as directed.
- Perform monthly maintenance of the datacenter architecture.
- Perform other related duties as assigned.
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Required Qualifications: |
- Must be a U.S. citizen and be able to obtain an Interim Secret clearance.
- Must be able to obtain an IAT-II certification within the first 90 days of hire.
- Must be able to obtain the VCP 6.0 certification within 6 months of hire
- BS or BA preferred but not required.
- 3+ years of combined experience in helpdesk, desktop support and working in a virtualized environment.
- Experience with domain controller components
- Ability to work in a fast-paced environment and ability to work alone.
- Excellent time management skills and ability to multi-task
- Possess strong customer service orientation
- Possess understanding of current networking protocols, operating systems, and technology standards
Compensation: We provide a competitive pay and benefits package. This position is offering a salary range of $60,000-$65,000/year. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. www.belcan.com
EOE/F/M/Disabled/Veteran
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