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Mac Support Technician

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Job Summary:
A Mac Support Technician job in Washington, DC (20565) is currently available through Belcan at one of our key federal clients.  To be considered for this role, you will have a BS in a relevant field and 5 years of relevant experience. 
 

Additional info:
 We are seeking a skilled and experienced Apple Device Management Technician. The ideal candidate will have a strong background in managing Apple devices, with proficiency in Jamf Pro and a deep understanding of Mac hardware, macOS, iOS, and related software applications.

Job Duties:
  •  Utilize Jamf Pro for efficient management of Apple devices.
  • Integrate Mac systems seamlessly with Active Directory, ensuring smooth operations across platforms.
  • Demonstrate expertise in Mac hardware, macOS, iOS, and software applications to provide comprehensive support and troubleshooting.
  • Utilize strong diagnostic and problem-solving skills to address technical issues promptly and effectively.
  • Use Terminal for advanced troubleshooting and system configurations.
  • Experience with scripting languages e.g., Bash for automation tasks.
  • Conduct system and network configurations through Terminal commands, ensuring optimal performance and security.
  • Apply knowledge of Unix-based systems to Mac and iOS environments for enhanced efficiency and functionality.
  • Manage and troubleshoot security protocols and permissions via Terminal, ensuring compliance and data integrity.
  • Oversee iOS device management, including configuration profiles, MDM solutions, and app deployment.
  • Provide expert-level support for iOS troubleshooting and issue resolution, staying updated on the latest developments in iOS and macOS platforms.
Required Qualifications:
* Strong hands-on experience with MacOS
* Strong hands-on experience with Mac hardware
* Mid-level experience with iOS / mobile devices
* Experience managing more than 200 Mac devices
* Strong experience using Jamf Pro for device management and administration
* Excellent customer service skills - position is very customer facing
* Self-motivated and takes initiative
* Proficient in documenting, updating documentation, and record keeping
* Must be able to obtain a Public Trust
* Strong experience creating scripts to automate processes and tasks





We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. This position is offering a salary range of $65,000 to $70,000 depending on experience, seniority, geographic locations, and other factors permitted by law. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. 


EOE/F/M/Disabled/Veteran

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