Job Summary:

A DTSPO Liaison job in Springfield, VA is currently available through Belcan at one of our key Federal Civilian clients.  To be considered for this role, you will have a bachelor's degree in a relevant field and 10+ years of relevant experience.

Job Duties:

1. Circuit Management and Operations:
   • Oversee the design, installation, and maintenance of terrestrial and satellite communication circuits to ensure reliable and secure connectivity.
   • Monitor circuit performance, identify issues, and coordinate timely resolutions to minimize service disruptions.
   • Ensure compliance with Department standards, policies, and security protocols for all communication systems.
2. Liaison and Coordination:
   • Act as the primary point of contact between Department headquarters, embassies, consulates, and posts for all matters related to communication circuits.
   • Collaborate with local and regional service providers to coordinate circuit installations, upgrades, and repairs.
   • Facilitate communication between technical teams and leadership to ensure alignment on operational priorities and requirements.
3. Technical Support and Troubleshooting:
   • Provide technical expertise to diagnose and resolve issues with terrestrial and satellite circuits, including hardware, software, and connectivity problems.
   • Support embassy and post staff in understanding and utilizing communication systems effectively.
   • Escalate complex issues to higher-level support teams or vendors as needed.
4. System Optimization and Upgrades:
   • Evaluate existing communication systems and recommend improvements to enhance performance, reliability, and security.
   • Stay informed about emerging technologies and trends in terrestrial and satellite communications to identify opportunities for modernization.
5. Documentation and Reporting:
   • Maintain detailed records of circuit configurations, service agreements, and performance metrics.
   • Prepare regular reports on circuit status, incidents, and resolutions for leadership and stakeholders.
6. Training and Knowledge Sharing:
   • Provide training and guidance to embassy and post staff on the use and maintenance of communication systems.
   • Share best practices and lessons learned to improve overall system performance and user experience.

Required Qualifications:

• Bachelor's degree in Telecommunications, Information Technology, or a related field.
• Proven experience in managing terrestrial and satellite communication systems, preferably in a government or international environment.
• Strong understanding of network protocols, circuit design, and satellite communication technologies.
• Excellent problem-solving and analytical skills.
• Strong interpersonal and communication skills, with the ability to work effectively across diverse teams and cultures.

Preferred Qualifications & Skills:

• Certifications such as CCNA, CCNP, or equivalent.
• Experience with secure communication systems and encryption technologies.
• Familiarity with Department of State operations and global communication requirements.