Job Summary:

A Hardware Installation Tech II job in Rockville, MD is currently available through Belcan at one of our key government clients.  To be considered for this role, you will have a Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience; or no experience required with a related Master's degree.

 In this role you will be responsible for assisting customers that are experiencing IT related issues at the NRC headquarters located at 11545 Rockville Pike, Rockville Maryland 20852. This position is on site, and remote work is not an option.

Job Duties:

Providing Tier I & II IT support to end users, troubleshooting and deskside support to federal and contract employees in a Windows environment. We are seeking candidates that have strong communication (written and verbal) / organization skills, are customer service focused, and who can work in a fast-paced environment under minimal supervision.

Required Qualifications:

* Must be able to obtain and maintain an NRC Public Trust clearance with the client before work any work can be started. Clearance will be handled and issued by our NRC customer. Active clearance is a huge plus. 

 * 4+ years of experience in a Windows environment provisioning, deploying, and troubleshooting.

* Proficient troubleshooting skills and ability to resolve issues efficiently and effectively while minimizing the downtime to end users.

* Able to professionally and effectively communicate with a dynamic customer base, in a high paced Headquarters environment.

* Supporting PC's/Desktop/Laptop users and resolving any issues with Microsoft, Adobe, Word, Office, PowerPoint or any other deployed software.

* Identify, troubleshoot, and resolve any hardware, software or other technical issues.

* Resolving problems through customer education, training and direct assistance.

* Providing phone and in-person support to users for various systems, including e-mail, user account administration, active directory, standard desktop images and applications

* Serving as the point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

* Follows instructions and pre-established guidelines to perform the functions of the job.

* Works independently and under immediate supervision.

Preferred Qualifications & Skills:

* ServiceNow Certification

* Possess at least one of the following certifications: A+, Net+, Sec+

* Possess an ITIL v4 Foundation's certification